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Roberta Burtsal

Series featuring Roberta Burtsal

  • Focus: the University’s change and continuous improvement team
# Episode Title Description People Date
1 Enhancing staff and customer experience at the Bodleian How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal. Roberta Burtsal, Athena Demetriou 28 Feb 2022