How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal.
Enhancing staff and customer experience at the Bodleian
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Focus is the University’s change and continuous improvement team. We work on a range of activities including service reviews, projects and consultancy to support the University’s professional services strategy and empower staff to shape better ways of working. Our approach is to partner with faculties and departments, to collaborate and enable improvement activities using our proven tools and methodologies.
The Focus Podcast brings you conversations with colleagues around the...