| # | Episode Title | Description | People | Date | |
|---|---|---|---|---|---|
| 1 | Choosing and using Focus tools in Finance Division | Finance Division made significant improvements to processes used across the University via a continuous improvement approach. Finance’s David Assirati reflects on his experience of introducing Focus tools locally. | Jo Hoskins, David Assirati | 28 Feb 2022 | |
| 2 | Enhancing staff and customer experience at the Bodleian | How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal. | Roberta Burtsal, Athena Demetriou | 28 Feb 2022 |